The vendor running the online utility bill pay system is doing a two-part update of the system to fix a number of the challenges we’ve all experienced. However, to complete these updates, you’re going to have to re-register twice—once now and once in a few months—to keep paying your bill online.

We outline step-by-step what’s happening now and what’s coming so there are no surprised. We also address frequently asked questions and highlight improvements/new features coming with the updates, including the ability to sign in with an existing account like Google or Facebook.

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