Our online utility bill pay system is currently down. The software vendor is looking into the issue. In the meantime, we will not proceed with shut-offs as scheduled for 2/28/23 and will update the timeline when the system returns. You can still pay by credit card, check or cash at City Hall.

Utilities

Sumner is proud to provide excellent water, sewer and stormwater service.  Learn more about your account, these services and how together, we can carefully use the precious resource of water.

Latest News

Utility Bill Payments

Did your payment for your Sumner utility bill get returned to you in the mail? That’s because we’re no longer using the third-party company Retail Lockbox to process payments. Please resend any payment to City Hall at 1104 Maple Street, Sumner WA 98390. You can also pay online as well. […]
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Utility Rate Discounts for Low-Income Seniors and People with Disabilities

In 2024, the City of Sumner performed a comprehensive rate study for our water, sewer, and stormwater billing. As part of that effort, the City Council approved a new utility discount program for property owners who receive a property tax exemption through the Pierce County Assessor’s Office. About the Discount […]
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Utility Rate Update

Attention Sumner residents! The City of Sumner has released the updated utility rates for 2025. These rates, which include adjustments for water, sewer, and stormwater services, are now available for review. For a comprehensive breakdown of all the updated rates and fees, please visit the City of Sumner utility rates […]
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Avoiding Frozen Pipes

As temperatures continue to drop, don’t forget to take care of your pipes. Here are a few tips to avoid frozen pipes: And, if your pipes do freeze, call Public Works at 253-299-5740 to turn off your water at the meter for you. We’ve seen many homeowners already in a […]
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Quick Links

Opening an Account

If you just moved, fill out the form online or give us a call to establish your utility account and begin service.

Closing an Account

If you are moving away, fill out the form to close your account. We will send you a closing bill after the final reading of your meter. Please give us a call if you have any questions.

Calculating Sewer Use

Sewer charges are calculated based on your winter water use and is updated each spring.  The City uses your winter water use to calculate sewer rates so as not to charge you for water used in summer for irrigation, which does not impact sewers.

Third Party Payment

There are independent online payment systems available through third parties such as Doxo and MoneyGram. These are not affiliated nor associated with the City of Sumner as an official payment site. The City is not responsible for payments lost or delayed by such third parties, including online banking systems. Should an independent site/ bank lose or delay sending your payment to the city, as has recently occurred, your account may incur normal penalties for missing/late payments that we cannot forgive even if you paid the third-party site on time.  If you’ve received a shut-off notice, please contact the City directly to discuss the best way to make sure your payment reaches the City in time.

Struggling with Payment?

While immediate payment is always the best remedy, if you are unable to make a payment at this time, please contact us at utilities@sumnerwa.gov or by phone at 253-299-5546.

Late Fees

Make sure you pay on time and avoid late fees!  Any bill not paid within 20 days of the billing date shall be assessed a penalty of five percent of the total outstanding balance with a minimum penalty of $15.00.  If the past due balance is less than $35.00, the penalty shall be waived.  Any account that is scheduled to have services disconnected for a delinquent bill will be assessed an additional $40 fee.

Once service has been disconnected for non-payment, the account balance must be paid in full including late fees and disconnection fees in order to restore service.  If full payment is made for an account after 4 pm, the service may NOT be restored until the following business day.

Loss of Service

Avoid Loss of Service

Loss of service, or shut-off, never needs to happen. We have several ways for you to avoid this step:

  • Pay your bill. Loss of service happens only after multiple late notices are sent to the customer. Paying at any point means late fees but avoids loss of service and reconnection fees.
  • Keep your contact information current. If you don’t receive our notices, you may not know you’re facing loss of service.
  • If you keep forgetting to pay your bill or are out of town for an extended period, use the new online bill pay system to pay by debit/credit card or e-check from any location. You can also schedule payments in advance or set recurring automatic payments.
  • If you’re struggling financially, call us to establish a payment arrangement with us before you reach the shut-off date. This allows you to keep your service without having the full amount you owe at this time.

If You Lose Service

Once you lose water service, you must pay the full amount owed plus the reconnection fee to reestablish service. (This is why calling before shut-off is much better for all of us.) You must pay online or at City Hall. Field staff cannot take payment as they are disconnecting your service. Starting July 1, the reconnection fee is $75 during business hours and $200 after business hours. This is the first time we’ve changed these amounts since 2005.

If There’s a Heat Advisory

If there’s a heat advisory issued by the National Weather Service, as noted on our website, customers who already lost service can request to have it reestablished as long as you agree to a payment plan. The plan’s payments will be no more than 6% of your income. You will still need to pay what you owe. As with any other time, you must call the Utilities Department during business hours or the after-hours line to reestablish service. If you pay online or by the City Hall drop box after hours, your payment won’t be processed for reconnection until the next business day. Please remember that payments through third party websites are not guaranteed to reach us in a timely manner, we encourage you to use our City portal for the fastest payment method.  

CONTACT US

utilities@sumnerwa.gov
Billing Questions:  253-299-5546
Questions/problems with your water/sewer line:  253-299-5740
For after-hours water/sewer emergencies, still call this number and press 0 when you hear the message.

OTHER LINKS

Garbage Service: view rates and contact information for DM Disposal.
Recycling: find ways to reduce, reuse and recycle
Puget Sound Energy: Contact for electricity and natural gas service.

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