Our online payment system is working normally after being down for an extended time last week. Thank you for your patience during the outage.
What’s Working Now
- One-time online payments are available and processing normally.
- It appears that all payments established with the Autopay feature processed on Sept 15.
- In-person and mail payments remain available as always.
Late Fees & Shutoffs
Because online payments were unavailable for over a week, the City will not assess penalties or schedule shutoffs for this billing cycle.
For Customers Enrolled in AutoPay
- Again, it appears that payments set up with AutoPay started processing in the system on the morning of September 15. Customers likely received an email confirmation as normal.
- Our goal is to ensure no duplicate charges occur for customers who paid by another method during the outage. If you see an issue with your account let us know.
- If, somehow, your Autopay payment is missed this month, you can pay it next month with your October bill with no penalties for late payments.
What You Can Do
- Log in to the portal and confirm your current balance before your regular draft date.
- If you already paid and later see an automatic draft for the same bill, contact Utility Billing (see below) so we can resolve it.
How to Pay
Online
Log into the online utility billing system as normal
In person
- Drop in the utility bill pay slot at City Hall, 1104 Maple Street.
- Drop off at Nicholson’s Pharmacy during their business hours.
- Visit City Hall in person.
Mail to City of Sumner, 1104 Maple Street, Sumner, WA 98390
What’s Next
The main issue has been resolved; our staff will continue cleanup and reconciliation of accounts affected during the outage window.
If you have questions about a charge, AutoPay status, or your balance, please contact Utility Billing at (253) 299-5546.
